FAQs - Store Related Question

 Store Related Questions:

 Do I need an Account?

No. Accounts are not necessary but they do help track your orders.

More information on having an account here.

I need to update/change my email. Can you help?

Yes, we can!

Please use our Account Related Contact form and fill in the information requested.

I have multiple accounts, can you merge them?

No. Our system isn't able to merge account together. We can only mark the second accounts as duplicates to prevent future invoices on being sent to them.

We highly encourage having 1 account, if you need to update your account, please contact us via the account contact form.

Do you price match?

No. We will not price match another dealers price. If their price is better then  you're welcome to buy from them.

When the website says it's in-stock, how do I check to be sure?

You are always welcome to call us, email us, or use the "contact page to inquiry on a product that we have listed.

MTH says you have the product on hand. What do I do?

Both MTH and our system are not synced together. This can lead to MTH stating that we have a product on hand when we are completely out. Enter the product # in our search engine and if the product comes up with the "add to cart" button, we have it available. You are also welcome to call or email us to verify if the product is still available.

What does Pre-Order mean on the product page?

There are 2 meanings for when the "Pre-Order" button shows up on the product page.

If the product hasn't come out yet, the pre-order button will be displayed on the products page. This will allow you to place an order for the item in question. Saving that item for you for when it comes in. You don't have to pay ahead of time, unless you want to. (Just make sure to select pre-order at check out).


If the product has already come out or has been out for a while and we at Mr.Muffin's Trains run out of the product, the pre-order button will become available allowing you to request this item. Please contact us via e-mail or call to find out if we can still get a hold of the item in question, since the manufacturer might be out.

How do I place a Pre-Order?

To place a pre-order please follow the steps on this guide.

If you are following the steps and you still have having issues placing a pre-orde please reach out to us via phone or email with what your encountering.

When pre-ordering, when do I pay for the item?

With MrMuffin's Trains, no deposit is required. Just select "Pre-order" and we will order the item(s) for you from the manufacturer, then contact you for payment when they arrive and ready to ship.

Please make sure that you have a valid email address listed on your order to receive our emails. We will send you one invoice with the payment due date. If we have not heard back from you before the due date your order will be canceled.

If you need to split your payment or send in small amounts, we're willing to work with you. Please reply back to the payment request or call us at 765-292-2022 to discuss your options.

I placed a Pre-Order. Now what?

Excellent! Now that you have submitted an order for an item marked as "pre-order", now you wait! Keep an eye out for emails from the following:

Jeff 

MrMuffin (Steve)

All email address come from @mrmuffinstrains.com. Please make sure you have them whitelisted on your email provider!

Give it 2 weeks, if you haven't received any notification from the above two, than your item(s) have been secured. Otherwise they will reach out to you letting you know if they are sold out or if you are on the waiting list.

Do you have a layaway program or accept down payments?

Yes, we do offer different alternatives to paying for your order ahead of time.

The available options are manual down payments or automated.

Manual:

Our manual down payment system can be started at any time (we do recommend starting before the item arrives to us). All you will need to do is call or contact us via email/contact form and let us know how much you would like to start putting down. We will send invoices for the requested amount until the order is fully paid off.

You may also send checks if you would prefer.

Automated:

Our automated down payment system can be selected at check out only. Lay-buy uses paypal to process and fulfill payments, you do not need a paypal account to use it.

Your options are between 30-50% down payment, to be completed within 1-2 months. Depending on the option selected.

The orders entered in our automated system can not be modified once the order has been placed. Please make sure that the items in your cart are the ones you desire to purchase.

How can I place my order on Lay-buy?

To place your order on lay-buy please follow the steps on this guide.

If you are following the steps and you still have having issues placing your order on lay-buy please reach out to us via phone or email with what your encountering.

Note: Please make sure that the items in your cart are the desired items you would like to purchase, as items placed via Lay-buy can't be modified.

Do you buy used trains?

No. We don't buy used trains or resell them. 

If you would like to sell your trains, please visit this page.

I can't change payment methods!

When attempting to check out you get auto selected a payment method and can't change. This means you have either signed up for "Shopify Quick Pay" or are using the "Shop Pay App".

We encourage using the standard browser version of mobile for phones instead of the Shopify pay app. As we have received reports of issues checking out via the app for our store.

If you are on a pc browser, please look here for more information on shop pay: https://shop.app/help/shop-pay

Please note that WE at MrMuffin'sTrains have no control or can see what is setup for Shop Pay. If you run into any issues please contact the support email on the linked page.

Shop Pay and a MrMuffin'sTrains account are not the same. Our system will only store your orders and shipping address not your payment methods.

What shipping serves do you provide?

We primarily use USPS or UPS. USPS for small shipments, UPS for large shipments or engines.

If your address contains a P.O. Box #, the shipping servers by default will be USPS as UPS doesn't deliver to boxes.

We are able to offer FedEx only in the cases where the above 2 aren't the desired shipping method for you. Please let us know that you wish to have your items shipped out via Fedex.

If you would like to ensure that your order always ships out via a specific shipping service, please state so in your note or email us.

I got a shipping notice! When will it be picked up?

Our store is open from Tuesday - Friday (10 am to 5 pm) Saturday (10 am to 3 pm)

USPS: Packages are dropped off by us. Post Office closes at 11 am EST

USP: Pick ups are only available between Tuesday - Friday. 2 pm EST is the latest for pick ups.

FedEx: We will drop off when available. No available pick ups.

 Do you send physical receipts?

Yes. Physical receipts are now included in each shipment if it was manually packaged. If the item comes in sealed in it's own box, we will not open it.

If you need a copy of the receipt, you may download a pdf version of it by viewing your order status on the website. Scroll down to the download button to get a copy.

Do you ship to Canada?

Yes, we do!

When you order from our store you will be able to select the ":Shipping Service" - Invoice Shipping Quote" option to let you secure your items.

Will invoice you the shipping quote for the select shipping service.

If you would like to pay for everything at once, we highly recommend contacting us to get the correct shipping quote for the product that you are interested in ordering.

We require the following information to get the estimate for you:

  • Product # and Quantity
  • Street Address, City, Province, and Postal Code

When ready, go to this contact form here and fill out your information.

If the item is a pre-order, we may not get the shipping amount until the item has arrived to our shop. You are still welcome to place a pre-order and not pay for it until the item has arrived. We then can notify you of the correct shipping cost.

Can I change an item from my order?

This will depend on the status of the item, and weather or not it's on laybuy.

Lay-buy: No, we are unable to modify Lay-buy orders.

Shipped: Once the item is marked as shipped it is no longer eligible to be changed.

Not Shipped: If the item hasn't shipped out yet, please call or email us with your changes.