Note: Please bring your repairs in on Tuesday - Friday. We can accept drop offs, but are unable to work on repairs on Saturdays.

For Lionel Repair;

Please reach out to Dave Siburn.

Email: jdstoychest@verizon.net

Phone: 908-642-0290

For Warranty, contact Lionel directly via TalkToUs@lionel.com 

For Atlas Repair:

Head of Service:

Contact: Bill Serrratelli

Email: bserratelli@atlasrr.com

Support:

Email: smillenbach@atlasrr.com

Steve Millenbach
Customer Service Manager
Atlas Model Railroad Co
908-687-0880 Ext 7147

Return Address:

Atlas Model Railroad Co, Inc.
378 Florence Avenue
Hillside, NJ 07205
908-687-0880 ext.7134

Return Form Card can be download at Atlas's website

We repair MTH PS2 & PS3 trains!

Our MTH repair is in house, located in Atlanta, Indiana.

Repair completion time is currently, on average, 8 to 12 weeks, or longer if there is a delay on parts arrival. We appreciate your patience, since parts can take more than a year to arrive. 

If you need your steam engine fixed, please send the tender along with it. (we won't be able to troubleshoot your engine without the tender present)

You are welcome to drop off or ship your repair to:

ATTN: Repair

28801 N STATE ROAD 19 STE 30
ATLANTA, IN 46031-9664

Please attach a paper with a detailed summary of what is wrong with your train, along with your name & phone #.

Prices are based on actual work completed. Please let us know if you would like an estimate provided before work starts. Our labor rate is $60 per hour, with a minimum half-hour charge for work performed. There is no charge for diagnostics.

Known Issues can be found here

To submit a repair request or receive an update: Contact Us

Manufacturers' Warranty Links:
Atlas: https://shop.atlasrr.com/t-warranty.aspx
Lionel: https://www.lionelsupport.com/warranty
MTH: https://mthtrains.com/news/002