Refund policy

Returns

Must be returned within 15 days of the package being delivered.

Returns for a refund are permitted within thirty days of purchase, provided the item includes all original packaging and is in like-new condition. Customers are responsible for all return shipping costs.

Please ship returns to:

Mr Muffin's Trains
ATTN: Returns
28801 N STATE ROAD 19 STE 30
ATLANTA, IN 46031-9664

If you decide not to work with us on attempting to repair or replace your item, and prefer a refund, any refund will be provided minus the shipping charge (for any shipped items) and the payment processing fee:

  • 4% PayPal, Credit Card, and Shop Pay
  • 15% restocking fee for returned items.

Please submit a contact to us, either via our contact form or an email to support@mrmuffinstrains.com, regarding your return. When contacting us, please provide us with the name or product number of the item, the reason for the return, and your desired outcome. Please include the same information in a note inside the returned package.

Warranty / Repair 

Customers are welcome to return products for warranty repair or replacement, at our discretion, for the period of the manufacturer's warranty. 

The manufacturer's warranty generally covers the product for one year. You can find links to the full terms of their respective warranty policies below.

Please ship repairs to:

Mr Muffin's Trains
ATTN: Repairs
28801 N STATE ROAD 19 STE 30
ATLANTA, IN 46031-9664

The manufacturers do not pay for return shipping, so it is your responsibility to cover it. Once repaired or replaced under warranty, we will return the product to you at no additional cost to you. 

If you decide not to work with us on attempting to repair or replace your item, and prefer a refund, any refund will be provided minus the shipping charge (for any shipped items) and the payment processing fee:

  • 4% PayPal, Credit Card, and Shop Pay
  • 15% restocking fee for returned items.

Please submit a contact to us, either via our contact form or an email to support@mrmuffinstrains.com, regarding your return. When contacting us, please provide us with the name or product number of the item, the reason for the return, and your desired outcome. Please include the same information in a note inside the returned package.

ATTN: Cosmetic issues are not covered under warranty by either the manufacturer and/or ourselves.

For Lionel Engines - Warranty / Repair

If your item is found to be unresponsive or is missing functional parts, please contact us with the product and pictures of the item.

We will submit an RMA request to Lionel on your behalf. They will then contact you directly and will email the shipping label to you to send directly to Lionel.

You can also contact Lionel directly at talktous@lionel.com and send them a return authorization request. Include the product number, a brief description of your issues, and your full contact information

Manufacturers' Warranty Links:

Atlas: https://shop.atlasrr.com/t-warranty.aspx
Lionel: https://www.lionelsupport.com/warranty
MTH: https://mthtrains.com/news/002

REFUND POLICY

We can cancel and refund your paid pre-orders, minus the processing fee:

  • 4% PayPal, Credit Card, and Shop Pay

For Shipped Orders (Requires Item Return):

Option 1: Refund to the original payment method, less shipping costs and a 15% restocking fee.
Option 2: Store credit (no expiration), less shipping costs.
Exception: PayPal refunds exceeding the platform's refund window will be issued as store credit.

ATTN: 15-day return window.